Politica di rimborso
Return & Refund Policy
We want every order to be clear and straightforward. If you are not satisfied with your purchase, you may request a return within 30 days after delivery.
Eligibility
Items must be unused, unopened, and in their original packaging. Please contact us before sending anything back. Returns sent without authorization may not be accepted.
Damaged, defective, or incorrect items
Please email support@snuseveryday.com within 3 days after delivery with your order number and clear photos. If the issue is confirmed, we will provide the appropriate replacement, exchange, or refund instructions.
How to request a return
Email support@snuseveryday.com with your order number and reason for return. Once approved, our customer service team will provide the correct return address and mailing instructions. Do not send returns to our registered business address unless our team specifically instructs you to do so.
Return shipping
Customers are responsible for return shipping costs for non-defective returns. If we shipped an incorrect, damaged, or defective item, we will cover the reasonable return shipping cost. We do not charge a restocking fee.
Exchanges
Approved exchanges follow the same eligibility requirements. Replacement availability depends on current stock.
Refunds
After an approved return is received and inspected, refunds are issued to the original payment method within 14 business days. Your bank or card provider may require additional processing time. Original shipping charges are non-refundable unless the item was incorrect, damaged, or defective.
Cancellations
Orders may be cancelled before shipment. Once an order has shipped, it must follow the return process above.
Customer service
Email: support@snuseveryday.com
Phone / WhatsApp: +1 213 781 5762
Website: https://snuseveryday.com/pages/contact-us
Business information
SINOCE TECHNOLOGY (HONG KONG) LIMITED
RM 2209, 22/F, 655 NATHAN ROAD, MONG KOK, KOWLOON, HONG KONG
The registered business address is not a return warehouse. Contact customer service for the authorized return address.