FAQs
Frequently Asked Questions
Shipping
How long does delivery take?
Orders are normally processed within 1-2 business days. Estimated delivery after shipment is 3-7 business days for the United States and 3-9 business days for Canada. Estimated total time from order placement is therefore 4-9 business days for the United States and 4-11 business days for Canada. Carrier, customs, holiday, weather, or other exceptional delays may extend these estimates.
When will I receive tracking information?
We email the tracking number after shipment. The carrier may need 1-3 business days to display the first scan. Track your shipment at https://www.17track.net/en or view order details at https://snuseveryday.com/pages/track-you-order.
What does shipping cost?
United States standard shipping is $9.99. United States orders of $59.90 or more qualify for free standard shipping. Available services and prices for Canada are displayed at checkout before payment.
What if tracking stops updating?
Tracking can pause while a parcel moves between carrier facilities or clears customs. If your order has not arrived within 15 business days after shipment, contact support@snuseveryday.com so we can investigate.
What if tracking says delivered but I cannot find the package?
Confirm the delivery address, check with household members or neighbors, and contact the local carrier. If the package still cannot be located, email support@snuseveryday.com.
Returns and exchanges
How long do I have to request a return?
You may request a return within 30 days after delivery. Items must be unused, unopened, and in their original packaging. After return authorization, mail the item within 7 days using the instructions provided by customer service.
Who pays return shipping?
We cover reasonable return shipping for confirmed incorrect, damaged, or defective items. Customers pay return shipping for other approved returns. We do not charge a restocking fee.
How long do refunds take?
After an approved return is received and inspected, we issue the refund to the original payment method within 14 business days. Your bank or card provider may require additional processing time.
What should I do if an item is damaged, defective, or incorrect?
Email support@snuseveryday.com within 3 days after delivery with your order number and clear photos. Keep the product, packaging, and shipping documents while the claim is reviewed.
Orders
Can I cancel or change an order?
Contact us as soon as possible. Orders can be cancelled or changed only before shipment. After shipment, the return process applies.
Where is my order confirmation?
Check your inbox and spam folder. If you were charged but did not receive an order confirmation, email support@snuseveryday.com.
Do you offer bulk orders?
Yes. Email support@snuseveryday.com for availability and pricing.
Payments
Which payment methods are accepted?
We currently accept Visa and Mastercard. The available methods are shown at checkout.
What if checkout does not work?
Refresh the page, clear your browser cache, try another browser or device, and contact support@snuseveryday.com if the issue continues.
Customer service
Email: support@snuseveryday.com
Phone: +1 213 781 5762
Contact page: https://snuseveryday.com/pages/contact-us
Business information
SINOCE TECHNOLOGY (HONG KONG) LIMITED
RM 2209, 22/F, 655 NATHAN ROAD, MONG KOK, KOWLOON, HONG KONG